/** * Comment API: WP_Comment_Query class * * @package WordPress * @subpackage Comments * @since 4.4.0 */ /** * Core class used for querying comments. * * @since 3.1.0 * * @see WP_Comment_Query::__construct() for accepted arguments. */ #[AllowDynamicProperties] class WP_Comment_Query { /** * SQL for database query. * * @since 4.0.1 * @var string */ public $request; /** * Metadata query container * * @since 3.5.0 * @var WP_Meta_Query A meta query instance. */ public $meta_query = false; /** * Metadata query clauses. * * @since 4.4.0 * @var array */ protected $meta_query_clauses; /** * SQL query clauses. * * @since 4.4.0 * @var array */ protected $sql_clauses = array( 'select' => '', 'from' => '', 'where' => array(), 'groupby' => '', 'orderby' => '', 'limits' => '', ); /** * SQL WHERE clause. * * Stored after the {@see 'comments_clauses'} filter is run on the compiled WHERE sub-clauses. * * @since 4.4.2 * @var string */ protected $filtered_where_clause; /** * Date query container * * @since 3.7.0 * @var WP_Date_Query A date query instance. */ public $date_query = false; /** * Query vars set by the user. * * @since 3.1.0 * @var array */ public $query_vars; /** * Default values for query vars. * * @since 4.2.0 * @var array */ public $query_var_defaults; /** * List of comments located by the query. * * @since 4.0.0 * @var int[]|WP_Comment[] */ public $comments; /** * The amount of found comments for the current query. * * @since 4.4.0 * @var int */ public $found_comments = 0; /** * The number of pages. * * @since 4.4.0 * @var int */ public $max_num_pages = 0; /** * Make private/protected methods readable for backward compatibility. * * @since 4.0.0 * * @param string $name Method to call. * @param array $arguments Arguments to pass when calling. * @return mixed|false Return value of the callback, false otherwise. */ public function __call( $name, $arguments ) { if ( 'get_search_sql' === $name ) { return $this->get_search_sql( ...$arguments ); } return false; } /** * Constructor. * * Sets up the comment query, based on the query vars passed. * * @since 4.2.0 * @since 4.4.0 `$parent__in` and `$parent__not_in` were added. * @since 4.4.0 Order by `comment__in` was added. `$update_comment_meta_cache`, `$no_found_rows`, * `$hierarchical`, and `$update_comment_post_cache` were added. * @since 4.5.0 Introduced the `$author_url` argument. * @since 4.6.0 Introduced the `$cache_domain` argument. * @since 4.9.0 Introduced the `$paged` argument. * @since 5.1.0 Introduced the `$meta_compare_key` argument. * @since 5.3.0 Introduced the `$meta_type_key` argument. * * @param string|array $query { * Optional. Array or query string of comment query parameters. Default empty. * * @type string $author_email Comment author email address. Default empty. * @type string $author_url Comment author URL. Default empty. * @type int[] $author__in Array of author IDs to include comments for. Default empty. * @type int[] $author__not_in Array of author IDs to exclude comments for. Default empty. * @type int[] $comment__in Array of comment IDs to include. Default empty. * @type int[] $comment__not_in Array of comment IDs to exclude. Default empty. * @type bool $count Whether to return a comment count (true) or array of * comment objects (false). Default false. * @type array $date_query Date query clauses to limit comments by. See WP_Date_Query. * Default null. * @type string $fields Comment fields to return. Accepts 'ids' for comment IDs * only or empty for all fields. Default empty. * @type array $include_unapproved Array of IDs or email addresses of users whose unapproved * comments will be returned by the query regardless of * `$status`. Default empty. * @type int $karma Karma score to retrieve matching comments for. * Default empty. * @type string|string[] $meta_key Meta key or keys to filter by. * @type string|string[] $meta_value Meta value or values to filter by. * @type string $meta_compare MySQL operator used for comparing the meta value. * See WP_Meta_Query::__construct() for accepted values and default value. * @type string $meta_compare_key MySQL operator used for comparing the meta key. * See WP_Meta_Query::__construct() for accepted values and default value. * @type string $meta_type MySQL data type that the meta_value column will be CAST to for comparisons. * See WP_Meta_Query::__construct() for accepted values and default value. * @type string $meta_type_key MySQL data type that the meta_key column will be CAST to for comparisons. * See WP_Meta_Query::__construct() for accepted values and default value. * @type array $meta_query An associative array of WP_Meta_Query arguments. * See WP_Meta_Query::__construct() for accepted values. * @type int $number Maximum number of comments to retrieve. * Default empty (no limit). * @type int $paged When used with `$number`, defines the page of results to return. * When used with `$offset`, `$offset` takes precedence. Default 1. * @type int $offset Number of comments to offset the query. Used to build * LIMIT clause. Default 0. * @type bool $no_found_rows Whether to disable the `SQL_CALC_FOUND_ROWS` query. * Default: true. * @type string|array $orderby Comment status or array of statuses. To use 'meta_value' * or 'meta_value_num', `$meta_key` must also be defined. * To sort by a specific `$meta_query` clause, use that * clause's array key. Accepts: * - 'comment_agent' * - 'comment_approved' * - 'comment_author' * - 'comment_author_email' * - 'comment_author_IP' * - 'comment_author_url' * - 'comment_content' * - 'comment_date' * - 'comment_date_gmt' * - 'comment_ID' * - 'comment_karma' * - 'comment_parent' * - 'comment_post_ID' * - 'comment_type' * - 'user_id' * - 'comment__in' * - 'meta_value' * - 'meta_value_num' * - The value of `$meta_key` * - The array keys of `$meta_query` * - false, an empty array, or 'none' to disable `ORDER BY` clause. * Default: 'comment_date_gmt'. * @type string $order How to order retrieved comments. Accepts 'ASC', 'DESC'. * Default: 'DESC'. * @type int $parent Parent ID of comment to retrieve children of. * Default empty. * @type int[] $parent__in Array of parent IDs of comments to retrieve children for. * Default empty. * @type int[] $parent__not_in Array of parent IDs of comments *not* to retrieve * children for. Default empty. * @type int[] $post_author__in Array of author IDs to retrieve comments for. * Default empty. * @type int[] $post_author__not_in Array of author IDs *not* to retrieve comments for. * Default empty. * @type int $post_id Limit results to those affiliated with a given post ID. * Default 0. * @type int[] $post__in Array of post IDs to include affiliated comments for. * Default empty. * @type int[] $post__not_in Array of post IDs to exclude affiliated comments for. * Default empty. * @type int $post_author Post author ID to limit results by. Default empty. * @type string|string[] $post_status Post status or array of post statuses to retrieve * affiliated comments for. Pass 'any' to match any value. * Default empty. * @type string|string[] $post_type Post type or array of post types to retrieve affiliated * comments for. Pass 'any' to match any value. Default empty. * @type string $post_name Post name to retrieve affiliated comments for. * Default empty. * @type int $post_parent Post parent ID to retrieve affiliated comments for. * Default empty. * @type string $search Search term(s) to retrieve matching comments for. * Default empty. * @type string|array $status Comment statuses to limit results by. Accepts an array * or space/comma-separated list of 'hold' (`comment_status=0`), * 'approve' (`comment_status=1`), 'all', or a custom * comment status. Default 'all'. * @type string|string[] $type Include comments of a given type, or array of types. * Accepts 'comment', 'pings' (includes 'pingback' and * 'trackback'), or any custom type string. Default empty. * @type string[] $type__in Include comments from a given array of comment types. * Default empty. * @type string[] $type__not_in Exclude comments from a given array of comment types. * Default empty. * @type int $user_id Include comments for a specific user ID. Default empty. * @type bool|string $hierarchical Whether to include comment descendants in the results. * - 'threaded' returns a tree, with each comment's children * stored in a `children` property on the `WP_Comment` object. * - 'flat' returns a flat array of found comments plus * their children. * - Boolean `false` leaves out descendants. * The parameter is ignored (forced to `false`) when * `$fields` is 'ids' or 'counts'. Accepts 'threaded', * 'flat', or false. Default: false. * @type string $cache_domain Unique cache key to be produced when this query is stored in * an object cache. Default is 'core'. * @type bool $update_comment_meta_cache Whether to prime the metadata cache for found comments. * Default true. * @type bool $update_comment_post_cache Whether to prime the cache for comment posts. * Default false. * } */ public function __construct( $query = '' ) { $this->query_var_defaults = array( 'author_email' => '', 'author_url' => '', 'author__in' => '', 'author__not_in' => '', 'include_unapproved' => '', 'fields' => '', 'ID' => '', 'comment__in' => '', 'comment__not_in' => '', 'karma' => '', 'number' => '', 'offset' => '', 'no_found_rows' => true, 'orderby' => '', 'order' => 'DESC', 'paged' => 1, 'parent' => '', 'parent__in' => '', 'parent__not_in' => '', 'post_author__in' => '', 'post_author__not_in' => '', 'post_ID' => '', 'post_id' => 0, 'post__in' => '', 'post__not_in' => '', 'post_author' => '', 'post_name' => '', 'post_parent' => '', 'post_status' => '', 'post_type' => '', 'status' => 'all', 'type' => '', 'type__in' => '', 'type__not_in' => '', 'user_id' => '', 'search' => '', 'count' => false, 'meta_key' => '', 'meta_value' => '', 'meta_query' => '', 'date_query' => null, // See WP_Date_Query. 'hierarchical' => false, 'cache_domain' => 'core', 'update_comment_meta_cache' => true, 'update_comment_post_cache' => false, ); if ( ! empty( $query ) ) { $this->query( $query ); } } /** * Parse arguments passed to the comment query with default query parameters. * * @since 4.2.0 Extracted from WP_Comment_Query::query(). * * @param string|array $query WP_Comment_Query arguments. See WP_Comment_Query::__construct() for accepted arguments. */ public function parse_query( $query = '' ) { if ( empty( $query ) ) { $query = $this->query_vars; } $this->query_vars = wp_parse_args( $query, $this->query_var_defaults ); /** * Fires after the comment query vars have been parsed. * * @since 4.2.0 * * @param WP_Comment_Query $query The WP_Comment_Query instance (passed by reference). */ do_action_ref_array( 'parse_comment_query', array( &$this ) ); } /** * Sets up the WordPress query for retrieving comments. * * @since 3.1.0 * @since 4.1.0 Introduced 'comment__in', 'comment__not_in', 'post_author__in', * 'post_author__not_in', 'author__in', 'author__not_in', 'post__in', * 'post__not_in', 'include_unapproved', 'type__in', and 'type__not_in' * arguments to $query_vars. * @since 4.2.0 Moved parsing to WP_Comment_Query::parse_query(). * * @param string|array $query Array or URL query string of parameters. * @return array|int List of comments, or number of comments when 'count' is passed as a query var. */ public function query( $query ) { $this->query_vars = wp_parse_args( $query ); return $this->get_comments(); } /** * Get a list of comments matching the query vars. * * @since 4.2.0 * * @global wpdb $wpdb WordPress database abstraction object. * * @return int|int[]|WP_Comment[] List of comments or number of found comments if `$count` argument is true. */ public function get_comments() { global $wpdb; $this->parse_query(); // Parse meta query. $this->meta_query = new WP_Meta_Query(); $this->meta_query->parse_query_vars( $this->query_vars ); /** * Fires before comments are retrieved. * * @since 3.1.0 * * @param WP_Comment_Query $query Current instance of WP_Comment_Query (passed by reference). */ do_action_ref_array( 'pre_get_comments', array( &$this ) ); // Reparse query vars, in case they were modified in a 'pre_get_comments' callback. $this->meta_query->parse_query_vars( $this->query_vars ); if ( ! empty( $this->meta_query->queries ) ) { $this->meta_query_clauses = $this->meta_query->get_sql( 'comment', $wpdb->comments, 'comment_ID', $this ); } $comment_data = null; /** * Filters the comments data before the query takes place. * * Return a non-null value to bypass WordPress' default comment queries. * * The expected return type from this filter depends on the value passed * in the request query vars: * - When `$this->query_vars['count']` is set, the filter should return * the comment count as an integer. * - When `'ids' === $this->query_vars['fields']`, the filter should return * an array of comment IDs. * - Otherwise the filter should return an array of WP_Comment objects. * * Note that if the filter returns an array of comment data, it will be assigned * to the `comments` property of the current WP_Comment_Query instance. * * Filtering functions that require pagination information are encouraged to set * the `found_comments` and `max_num_pages` properties of the WP_Comment_Query object, * passed to the filter by reference. If WP_Comment_Query does not perform a database * query, it will not have enough information to generate these values itself. * * @since 5.3.0 * @since 5.6.0 The returned array of comment data is assigned to the `comments` property * of the current WP_Comment_Query instance. * * @param array|int|null $comment_data Return an array of comment data to short-circuit WP's comment query, * the comment count as an integer if `$this->query_vars['count']` is set, * or null to allow WP to run its normal queries. * @param WP_Comment_Query $query The WP_Comment_Query instance, passed by reference. */ $comment_data = apply_filters_ref_array( 'comments_pre_query', array( $comment_data, &$this ) ); if ( null !== $comment_data ) { if ( is_array( $comment_data ) && ! $this->query_vars['count'] ) { $this->comments = $comment_data; } return $comment_data; } /* * Only use the args defined in the query_var_defaults to compute the key, * but ignore 'fields', 'update_comment_meta_cache', 'update_comment_post_cache' which does not affect query results. */ $_args = wp_array_slice_assoc( $this->query_vars, array_keys( $this->query_var_defaults ) ); unset( $_args['fields'], $_args['update_comment_meta_cache'], $_args['update_comment_post_cache'] ); $key = md5( serialize( $_args ) ); $last_changed = wp_cache_get_last_changed( 'comment' ); $cache_key = "get_comments:$key:$last_changed"; $cache_value = wp_cache_get( $cache_key, 'comment-queries' ); if ( false === $cache_value ) { $comment_ids = $this->get_comment_ids(); if ( $comment_ids ) { $this->set_found_comments(); } $cache_value = array( 'comment_ids' => $comment_ids, 'found_comments' => $this->found_comments, ); wp_cache_add( $cache_key, $cache_value, 'comment-queries' ); } else { $comment_ids = $cache_value['comment_ids']; $this->found_comments = $cache_value['found_comments']; } if ( $this->found_comments && $this->query_vars['number'] ) { $this->max_num_pages = (int) ceil( $this->found_comments / $this->query_vars['number'] ); } // If querying for a count only, there's nothing more to do. if ( $this->query_vars['count'] ) { // $comment_ids is actually a count in this case. return (int) $comment_ids; } $comment_ids = array_map( 'intval', $comment_ids ); if ( $this->query_vars['update_comment_meta_cache'] ) { wp_lazyload_comment_meta( $comment_ids ); } if ( 'ids' === $this->query_vars['fields'] ) { $this->comments = $comment_ids; return $this->comments; } _prime_comment_caches( $comment_ids, false ); // Fetch full comment objects from the primed cache. $_comments = array(); foreach ( $comment_ids as $comment_id ) { $_comment = get_comment( $comment_id ); if ( $_comment ) { $_comments[] = $_comment; } } // Prime comment post caches. if ( $this->query_vars['update_comment_post_cache'] ) { $comment_post_ids = array(); foreach ( $_comments as $_comment ) { $comment_post_ids[] = $_comment->comment_post_ID; } _prime_post_caches( $comment_post_ids, false, false ); } /** * Filters the comment query results. * * @since 3.1.0 * * @param WP_Comment[] $_comments An array of comments. * @param WP_Comment_Query $query Current instance of WP_Comment_Query (passed by reference). */ $_comments = apply_filters_ref_array( 'the_comments', array( $_comments, &$this ) ); // Convert to WP_Comment instances. $comments = array_map( 'get_comment', $_comments ); if ( $this->query_vars['hierarchical'] ) { $comments = $this->fill_descendants( $comments ); } $this->comments = $comments; return $this->comments; } /** * Used internally to get a list of comment IDs matching the query vars. * * @since 4.4.0 * * @global wpdb $wpdb WordPress database abstraction object. * * @return int|array A single count of comment IDs if a count query. An array of comment IDs if a full query. */ protected function get_comment_ids() { global $wpdb; // Assemble clauses related to 'comment_approved'. $approved_clauses = array(); // 'status' accepts an array or a comma-separated string. $status_clauses = array(); $statuses = wp_parse_list( $this->query_vars['status'] ); // Empty 'status' should be interpreted as 'all'. if ( empty( $statuses ) ) { $statuses = array( 'all' ); } // 'any' overrides other statuses. if ( ! in_array( 'any', $statuses, true ) ) { foreach ( $statuses as $status ) { switch ( $status ) { case 'hold': $status_clauses[] = "comment_approved = '0'"; break; case 'approve': $status_clauses[] = "comment_approved = '1'"; break; case 'all': case '': $status_clauses[] = "( comment_approved = '0' OR comment_approved = '1' )"; break; default: $status_clauses[] = $wpdb->prepare( 'comment_approved = %s', $status ); break; } } if ( ! empty( $status_clauses ) ) { $approved_clauses[] = '( ' . implode( ' OR ', $status_clauses ) . ' )'; } } // User IDs or emails whose unapproved comments are included, regardless of $status. if ( ! empty( $this->query_vars['include_unapproved'] ) ) { $include_unapproved = wp_parse_list( $this->query_vars['include_unapproved'] ); foreach ( $include_unapproved as $unapproved_identifier ) { // Numeric values are assumed to be user IDs. if ( is_numeric( $unapproved_identifier ) ) { $approved_clauses[] = $wpdb->prepare( "( user_id = %d AND comment_approved = '0' )", $unapproved_identifier ); } else { // Otherwise we match against email addresses. if ( ! empty( $_GET['unapproved'] ) && ! empty( $_GET['moderation-hash'] ) ) { // Only include requested comment. $approved_clauses[] = $wpdb->prepare( "( comment_author_email = %s AND comment_approved = '0' AND {$wpdb->comments}.comment_ID = %d )", $unapproved_identifier, (int) $_GET['unapproved'] ); } else { // Include all of the author's unapproved comments. $approved_clauses[] = $wpdb->prepare( "( comment_author_email = %s AND comment_approved = '0' )", $unapproved_identifier ); } } } } // Collapse comment_approved clauses into a single OR-separated clause. if ( ! empty( $approved_clauses ) ) { if ( 1 === count( $approved_clauses ) ) { $this->sql_clauses['where']['approved'] = $approved_clauses[0]; } else { $this->sql_clauses['where']['approved'] = '( ' . implode( ' OR ', $approved_clauses ) . ' )'; } } $order = ( 'ASC' === strtoupper( $this->query_vars['order'] ) ) ? 'ASC' : 'DESC'; // Disable ORDER BY with 'none', an empty array, or boolean false. if ( in_array( $this->query_vars['orderby'], array( 'none', array(), false ), true ) ) { $orderby = ''; } elseif ( ! empty( $this->query_vars['orderby'] ) ) { $ordersby = is_array( $this->query_vars['orderby'] ) ? $this->query_vars['orderby'] : preg_split( '/[,\s]/', $this->query_vars['orderby'] ); $orderby_array = array(); $found_orderby_comment_id = false; foreach ( $ordersby as $_key => $_value ) { if ( ! $_value ) { continue; } if ( is_int( $_key ) ) { $_orderby = $_value; $_order = $order; } else { $_orderby = $_key; $_order = $_value; } if ( ! $found_orderby_comment_id && in_array( $_orderby, array( 'comment_ID', 'comment__in' ), true ) ) { $found_orderby_comment_id = true; } $parsed = $this->parse_orderby( $_orderby ); if ( ! $parsed ) { continue; } if ( 'comment__in' === $_orderby ) { $orderby_array[] = $parsed; continue; } $orderby_array[] = $parsed . ' ' . $this->parse_order( $_order ); } // If no valid clauses were found, order by comment_date_gmt. if ( empty( $orderby_array ) ) { $orderby_array[] = "$wpdb->comments.comment_date_gmt $order"; } // To ensure determinate sorting, always include a comment_ID clause. if ( ! $found_orderby_comment_id ) { $comment_id_order = ''; // Inherit order from comment_date or comment_date_gmt, if available. foreach ( $orderby_array as $orderby_clause ) { if ( preg_match( '/comment_date(?:_gmt)*\ (ASC|DESC)/', $orderby_clause, $match ) ) { $comment_id_order = $match[1]; break; } } // If no date-related order is available, use the date from the first available clause. if ( ! $comment_id_order ) { foreach ( $orderby_array as $orderby_clause ) { if ( str_contains( 'ASC', $orderby_clause ) ) { $comment_id_order = 'ASC'; } else { $comment_id_order = 'DESC'; } break; } } // Default to DESC. if ( ! $comment_id_order ) { $comment_id_order = 'DESC'; } $orderby_array[] = "$wpdb->comments.comment_ID $comment_id_order"; } $orderby = implode( ', ', $orderby_array ); } else { $orderby = "$wpdb->comments.comment_date_gmt $order"; } $number = absint( $this->query_vars['number'] ); $offset = absint( $this->query_vars['offset'] ); $paged = absint( $this->query_vars['paged'] ); $limits = ''; if ( ! empty( $number ) ) { if ( $offset ) { $limits = 'LIMIT ' . $offset . ',' . $number; } else { $limits = 'LIMIT ' . ( $number * ( $paged - 1 ) ) . ',' . $number; } } if ( $this->query_vars['count'] ) { $fields = 'COUNT(*)'; } else { $fields = "$wpdb->comments.comment_ID"; } $post_id = absint( $this->query_vars['post_id'] ); if ( ! empty( $post_id ) ) { $this->sql_clauses['where']['post_id'] = $wpdb->prepare( 'comment_post_ID = %d', $post_id ); } // Parse comment IDs for an IN clause. if ( ! empty( $this->query_vars['comment__in'] ) ) { $this->sql_clauses['where']['comment__in'] = "$wpdb->comments.comment_ID IN ( " . implode( ',', wp_parse_id_list( $this->query_vars['comment__in'] ) ) . ' )'; } // Parse comment IDs for a NOT IN clause. if ( ! empty( $this->query_vars['comment__not_in'] ) ) { $this->sql_clauses['where']['comment__not_in'] = "$wpdb->comments.comment_ID NOT IN ( " . implode( ',', wp_parse_id_list( $this->query_vars['comment__not_in'] ) ) . ' )'; } // Parse comment parent IDs for an IN clause. if ( ! empty( $this->query_vars['parent__in'] ) ) { $this->sql_clauses['where']['parent__in'] = 'comment_parent IN ( ' . implode( ',', wp_parse_id_list( $this->query_vars['parent__in'] ) ) . ' )'; } // Parse comment parent IDs for a NOT IN clause. if ( ! empty( $this->query_vars['parent__not_in'] ) ) { $this->sql_clauses['where']['parent__not_in'] = 'comment_parent NOT IN ( ' . implode( ',', wp_parse_id_list( $this->query_vars['parent__not_in'] ) ) . ' )'; } // Parse comment post IDs for an IN clause. if ( ! empty( $this->query_vars['post__in'] ) ) { $this->sql_clauses['where']['post__in'] = 'comment_post_ID IN ( ' . implode( ',', wp_parse_id_list( $this->query_vars['post__in'] ) ) . ' )'; } // Parse comment post IDs for a NOT IN clause. if ( ! empty( $this->query_vars['post__not_in'] ) ) { $this->sql_clauses['where']['post__not_in'] = 'comment_post_ID NOT IN ( ' . implode( ',', wp_parse_id_list( $this->query_vars['post__not_in'] ) ) . ' )'; } if ( '' !== $this->query_vars['author_email'] ) { $this->sql_clauses['where']['author_email'] = $wpdb->prepare( 'comment_author_email = %s', $this->query_vars['author_email'] ); } if ( '' !== $this->query_vars['author_url'] ) { $this->sql_clauses['where']['author_url'] = $wpdb->prepare( 'comment_author_url = %s', $this->query_vars['author_url'] ); } if ( '' !== $this->query_vars['karma'] ) { $this->sql_clauses['where']['karma'] = $wpdb->prepare( 'comment_karma = %d', $this->query_vars['karma'] ); } // Filtering by comment_type: 'type', 'type__in', 'type__not_in'. $raw_types = array( 'IN' => array_merge( (array) $this->query_vars['type'], (array) $this->query_vars['type__in'] ), 'NOT IN' => (array) $this->query_vars['type__not_in'], ); $comment_types = array(); foreach ( $raw_types as $operator => $_raw_types ) { $_raw_types = array_unique( $_raw_types ); foreach ( $_raw_types as $type ) { switch ( $type ) { // An empty translates to 'all', for backward compatibility. case '': case 'all': break; case 'comment': case 'comments': $comment_types[ $operator ][] = "''"; $comment_types[ $operator ][] = "'comment'"; break; case 'pings': $comment_types[ $operator ][] = "'pingback'"; $comment_types[ $operator ][] = "'trackback'"; break; default: $comment_types[ $operator ][] = $wpdb->prepare( '%s', $type ); break; } } if ( ! empty( $comment_types[ $operator ] ) ) { $types_sql = implode( ', ', $comment_types[ $operator ] ); $this->sql_clauses['where'][ 'comment_type__' . strtolower( str_replace( ' ', '_', $operator ) ) ] = "comment_type $operator ($types_sql)"; } } $parent = $this->query_vars['parent']; if ( $this->query_vars['hierarchical'] && ! $parent ) { $parent = 0; } if ( '' !== $parent ) { $this->sql_clauses['where']['parent'] = $wpdb->prepare( 'comment_parent = %d', $parent ); } if ( is_array( $this->query_vars['user_id'] ) ) { $this->sql_clauses['where']['user_id'] = 'user_id IN (' . implode( ',', array_map( 'absint', $this->query_vars['user_id'] ) ) . ')'; } elseif ( '' !== $this->query_vars['user_id'] ) { $this->sql_clauses['where']['user_id'] = $wpdb->prepare( 'user_id = %d', $this->query_vars['user_id'] ); } // Falsey search strings are ignored. if ( isset( $this->query_vars['search'] ) && strlen( $this->query_vars['search'] ) ) { $search_sql = $this->get_search_sql( $this->query_vars['search'], array( 'comment_author', 'comment_author_email', 'comment_author_url', 'comment_author_IP', 'comment_content' ) ); // Strip leading 'AND'. $this->sql_clauses['where']['search'] = preg_replace( '/^\s*AND\s*/', '', $search_sql ); } // If any post-related query vars are passed, join the posts table. $join_posts_table = false; $plucked = wp_array_slice_assoc( $this->query_vars, array( 'post_author', 'post_name', 'post_parent' ) ); $post_fields = array_filter( $plucked ); if ( ! empty( $post_fields ) ) { $join_posts_table = true; foreach ( $post_fields as $field_name => $field_value ) { // $field_value may be an array. $esses = array_fill( 0, count( (array) $field_value ), '%s' ); // phpcs:ignore WordPress.DB.PreparedSQLPlaceholders.UnfinishedPrepare $this->sql_clauses['where'][ $field_name ] = $wpdb->prepare( " {$wpdb->posts}.{$field_name} IN (" . implode( ',', $esses ) . ')', $field_value ); } } // 'post_status' and 'post_type' are handled separately, due to the specialized behavior of 'any'. foreach ( array( 'post_status', 'post_type' ) as $field_name ) { $q_values = array(); if ( ! empty( $this->query_vars[ $field_name ] ) ) { $q_values = $this->query_vars[ $field_name ]; if ( ! is_array( $q_values ) ) { $q_values = explode( ',', $q_values ); } // 'any' will cause the query var to be ignored. if ( in_array( 'any', $q_values, true ) || empty( $q_values ) ) { continue; } $join_posts_table = true; $esses = array_fill( 0, count( $q_values ), '%s' ); // phpcs:ignore WordPress.DB.PreparedSQLPlaceholders.UnfinishedPrepare $this->sql_clauses['where'][ $field_name ] = $wpdb->prepare( " {$wpdb->posts}.{$field_name} IN (" . implode( ',', $esses ) . ')', $q_values ); } } // Comment author IDs for an IN clause. if ( ! empty( $this->query_vars['author__in'] ) ) { $this->sql_clauses['where']['author__in'] = 'user_id IN ( ' . implode( ',', wp_parse_id_list( $this->query_vars['author__in'] ) ) . ' )'; } // Comment author IDs for a NOT IN clause. if ( ! empty( $this->query_vars['author__not_in'] ) ) { $this->sql_clauses['where']['author__not_in'] = 'user_id NOT IN ( ' . implode( ',', wp_parse_id_list( $this->query_vars['author__not_in'] ) ) . ' )'; } // Post author IDs for an IN clause. if ( ! empty( $this->query_vars['post_author__in'] ) ) { $join_posts_table = true; $this->sql_clauses['where']['post_author__in'] = 'post_author IN ( ' . implode( ',', wp_parse_id_list( $this->query_vars['post_author__in'] ) ) . ' )'; } // Post author IDs for a NOT IN clause. if ( ! empty( $this->query_vars['post_author__not_in'] ) ) { $join_posts_table = true; $this->sql_clauses['where']['post_author__not_in'] = 'post_author NOT IN ( ' . implode( ',', wp_parse_id_list( $this->query_vars['post_author__not_in'] ) ) . ' )'; } $join = ''; $groupby = ''; if ( $join_posts_table ) { $join .= "JOIN $wpdb->posts ON $wpdb->posts.ID = $wpdb->comments.comment_post_ID"; } if ( ! empty( $this->meta_query_clauses ) ) { $join .= $this->meta_query_clauses['join']; // Strip leading 'AND'. $this->sql_clauses['where']['meta_query'] = preg_replace( '/^\s*AND\s*/', '', $this->meta_query_clauses['where'] ); if ( ! $this->query_vars['count'] ) { $groupby = "{$wpdb->comments}.comment_ID"; } } if ( ! empty( $this->query_vars['date_query'] ) && is_array( $this->query_vars['date_query'] ) ) { $this->date_query = new WP_Date_Query( $this->query_vars['date_query'], 'comment_date' ); // Strip leading 'AND'. $this->sql_clauses['where']['date_query'] = preg_replace( '/^\s*AND\s*/', '', $this->date_query->get_sql() ); } $where = implode( ' AND ', $this->sql_clauses['where'] ); $pieces = array( 'fields', 'join', 'where', 'orderby', 'limits', 'groupby' ); /** * Filters the comment query clauses. * * @since 3.1.0 * * @param string[] $clauses { * Associative array of the clauses for the query. * * @type string $fields The SELECT clause of the query. * @type string $join The JOIN clause of the query. * @type string $where The WHERE clause of the query. * @type string $orderby The ORDER BY clause of the query. * @type string $limits The LIMIT clause of the query. * @type string $groupby The GROUP BY clause of the query. * } * @param WP_Comment_Query $query Current instance of WP_Comment_Query (passed by reference). */ $clauses = apply_filters_ref_array( 'comments_clauses', array( compact( $pieces ), &$this ) ); $fields = isset( $clauses['fields'] ) ? $clauses['fields'] : ''; $join = isset( $clauses['join'] ) ? $clauses['join'] : ''; $where = isset( $clauses['where'] ) ? $clauses['where'] : ''; $orderby = isset( $clauses['orderby'] ) ? $clauses['orderby'] : ''; $limits = isset( $clauses['limits'] ) ? $clauses['limits'] : ''; $groupby = isset( $clauses['groupby'] ) ? $clauses['groupby'] : ''; $this->filtered_where_clause = $where; if ( $where ) { $where = 'WHERE ' . $where; } if ( $groupby ) { $groupby = 'GROUP BY ' . $groupby; } if ( $orderby ) { $orderby = "ORDER BY $orderby"; } $found_rows = ''; if ( ! $this->query_vars['no_found_rows'] ) { $found_rows = 'SQL_CALC_FOUND_ROWS'; } $this->sql_clauses['select'] = "SELECT $found_rows $fields"; $this->sql_clauses['from'] = "FROM $wpdb->comments $join"; $this->sql_clauses['groupby'] = $groupby; $this->sql_clauses['orderby'] = $orderby; $this->sql_clauses['limits'] = $limits; // Beginning of the string is on a new line to prevent leading whitespace. See https://core.trac.wordpress.org/ticket/56841. $this->request = "{$this->sql_clauses['select']} {$this->sql_clauses['from']} {$where} {$this->sql_clauses['groupby']} {$this->sql_clauses['orderby']} {$this->sql_clauses['limits']}"; if ( $this->query_vars['count'] ) { return (int) $wpdb->get_var( $this->request ); } else { $comment_ids = $wpdb->get_col( $this->request ); return array_map( 'intval', $comment_ids ); } } /** * Populates found_comments and max_num_pages properties for the current * query if the limit clause was used. * * @since 4.6.0 * * @global wpdb $wpdb WordPress database abstraction object. */ private function set_found_comments() { global $wpdb; if ( $this->query_vars['number'] && ! $this->query_vars['no_found_rows'] ) { /** * Filters the query used to retrieve found comment count. * * @since 4.4.0 * * @param string $found_comments_query SQL query. Default 'SELECT FOUND_ROWS()'. * @param WP_Comment_Query $comment_query The `WP_Comment_Query` instance. */ $found_comments_query = apply_filters( 'found_comments_query', 'SELECT FOUND_ROWS()', $this ); $this->found_comments = (int) $wpdb->get_var( $found_comments_query ); } } /** * Fetch descendants for located comments. * * Instead of calling `get_children()` separately on each child comment, we do a single set of queries to fetch * the descendant trees for all matched top-level comments. * * @since 4.4.0 * * @param WP_Comment[] $comments Array of top-level comments whose descendants should be filled in. * @return array */ protected function fill_descendants( $comments ) { $levels = array( 0 => wp_list_pluck( $comments, 'comment_ID' ), ); $key = md5( serialize( wp_array_slice_assoc( $this->query_vars, array_keys( $this->query_var_defaults ) ) ) ); $last_changed = wp_cache_get_last_changed( 'comment' ); // Fetch an entire level of the descendant tree at a time. $level = 0; $exclude_keys = array( 'parent', 'parent__in', 'parent__not_in' ); do { // Parent-child relationships may be cached. Only query for those that are not. $child_ids = array(); $uncached_parent_ids = array(); $_parent_ids = $levels[ $level ]; if ( $_parent_ids ) { $cache_keys = array(); foreach ( $_parent_ids as $parent_id ) { $cache_keys[ $parent_id ] = "get_comment_child_ids:$parent_id:$key:$last_changed"; } $cache_data = wp_cache_get_multiple( array_values( $cache_keys ), 'comment-queries' ); foreach ( $_parent_ids as $parent_id ) { $parent_child_ids = $cache_data[ $cache_keys[ $parent_id ] ]; if ( false !== $parent_child_ids ) { $child_ids = array_merge( $child_ids, $parent_child_ids ); } else { $uncached_parent_ids[] = $parent_id; } } } if ( $uncached_parent_ids ) { // Fetch this level of comments. $parent_query_args = $this->query_vars; foreach ( $exclude_keys as $exclude_key ) { $parent_query_args[ $exclude_key ] = ''; } $parent_query_args['parent__in'] = $uncached_parent_ids; $parent_query_args['no_found_rows'] = true; $parent_query_args['hierarchical'] = false; $parent_query_args['offset'] = 0; $parent_query_args['number'] = 0; $level_comments = get_comments( $parent_query_args ); // Cache parent-child relationships. $parent_map = array_fill_keys( $uncached_parent_ids, array() ); foreach ( $level_comments as $level_comment ) { $parent_map[ $level_comment->comment_parent ][] = $level_comment->comment_ID; $child_ids[] = $level_comment->comment_ID; } $data = array(); foreach ( $parent_map as $parent_id => $children ) { $cache_key = "get_comment_child_ids:$parent_id:$key:$last_changed"; $data[ $cache_key ] = $children; } wp_cache_set_multiple( $data, 'comment-queries' ); } ++$level; $levels[ $level ] = $child_ids; } while ( $child_ids ); // Prime comment caches for non-top-level comments. $descendant_ids = array(); for ( $i = 1, $c = count( $levels ); $i < $c; $i++ ) { $descendant_ids = array_merge( $descendant_ids, $levels[ $i ] ); } _prime_comment_caches( $descendant_ids, $this->query_vars['update_comment_meta_cache'] ); // Assemble a flat array of all comments + descendants. $all_comments = $comments; foreach ( $descendant_ids as $descendant_id ) { $all_comments[] = get_comment( $descendant_id ); } // If a threaded representation was requested, build the tree. if ( 'threaded' === $this->query_vars['hierarchical'] ) { $threaded_comments = array(); $ref = array(); foreach ( $all_comments as $k => $c ) { $_c = get_comment( $c->comment_ID ); // If the comment isn't in the reference array, it goes in the top level of the thread. if ( ! isset( $ref[ $c->comment_parent ] ) ) { $threaded_comments[ $_c->comment_ID ] = $_c; $ref[ $_c->comment_ID ] = $threaded_comments[ $_c->comment_ID ]; // Otherwise, set it as a child of its parent. } else { $ref[ $_c->comment_parent ]->add_child( $_c ); $ref[ $_c->comment_ID ] = $ref[ $_c->comment_parent ]->get_child( $_c->comment_ID ); } } // Set the 'populated_children' flag, to ensure additional database queries aren't run. foreach ( $ref as $_ref ) { $_ref->populated_children( true ); } $comments = $threaded_comments; } else { $comments = $all_comments; } return $comments; } /** * Used internally to generate an SQL string for searching across multiple columns. * * @since 3.1.0 * * @global wpdb $wpdb WordPress database abstraction object. * * @param string $search Search string. * @param string[] $columns Array of columns to search. * @return string Search SQL. */ protected function get_search_sql( $search, $columns ) { global $wpdb; $like = '%' . $wpdb->esc_like( $search ) . '%'; $searches = array(); foreach ( $columns as $column ) { $searches[] = $wpdb->prepare( "$column LIKE %s", $like ); } return ' AND (' . implode( ' OR ', $searches ) . ')'; } /** * Parse and sanitize 'orderby' keys passed to the comment query. * * @since 4.2.0 * * @global wpdb $wpdb WordPress database abstraction object. * * @param string $orderby Alias for the field to order by. * @return string|false Value to used in the ORDER clause. False otherwise. */ protected function parse_orderby( $orderby ) { global $wpdb; $allowed_keys = array( 'comment_agent', 'comment_approved', 'comment_author', 'comment_author_email', 'comment_author_IP', 'comment_author_url', 'comment_content', 'comment_date', 'comment_date_gmt', 'comment_ID', 'comment_karma', 'comment_parent', 'comment_post_ID', 'comment_type', 'user_id', ); if ( ! empty( $this->query_vars['meta_key'] ) ) { $allowed_keys[] = $this->query_vars['meta_key']; $allowed_keys[] = 'meta_value'; $allowed_keys[] = 'meta_value_num'; } $meta_query_clauses = $this->meta_query->get_clauses(); if ( $meta_query_clauses ) { $allowed_keys = array_merge( $allowed_keys, array_keys( $meta_query_clauses ) ); } $parsed = false; if ( $this->query_vars['meta_key'] === $orderby || 'meta_value' === $orderby ) { $parsed = "$wpdb->commentmeta.meta_value"; } elseif ( 'meta_value_num' === $orderby ) { $parsed = "$wpdb->commentmeta.meta_value+0"; } elseif ( 'comment__in' === $orderby ) { $comment__in = implode( ',', array_map( 'absint', $this->query_vars['comment__in'] ) ); $parsed = "FIELD( {$wpdb->comments}.comment_ID, $comment__in )"; } elseif ( in_array( $orderby, $allowed_keys, true ) ) { if ( isset( $meta_query_clauses[ $orderby ] ) ) { $meta_clause = $meta_query_clauses[ $orderby ]; $parsed = sprintf( 'CAST(%s.meta_value AS %s)', esc_sql( $meta_clause['alias'] ), esc_sql( $meta_clause['cast'] ) ); } else { $parsed = "$wpdb->comments.$orderby"; } } return $parsed; } /** * Parse an 'order' query variable and cast it to ASC or DESC as necessary. * * @since 4.2.0 * * @param string $order The 'order' query variable. * @return string The sanitized 'order' query variable. */ protected function parse_order( $order ) { if ( ! is_string( $order ) || empty( $order ) ) { return 'DESC'; } if ( 'ASC' === strtoupper( $order ) ) { return 'ASC'; } else { return 'DESC'; } } } Opening a Multilingual Support Office for Live Game Show Casinos in Canada – playaussiefun
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Wow — setting up a multilingual support hub for live game show casinos aimed at Canadian players is more than hiring bilingual agents; it’s about matching culture, payments, and regulation from coast to coast. This guide gives you practical steps, local checks, and quick examples you can use today to serve Canucks from Toronto to Vancouver, and it starts with the three things that break most projects: payments, compliance, and tone. Keep reading for a concrete rollout plan that moves from 1win to scale without guessing, and note the provincial differences that will Slot Games your staffing and tech choices.

Why Canadian localization matters for Live Game Show Casinos in Canada

My gut says many teams underestimate how local slang, payment rails and holidays affect tickets and churn; I once saw a support flow that ignored “Double-Double” references and it landed tone-deaf in Quebec. Canadian players expect CAD pricing (C$), Interac-friendly cashiers, and polite, hockey-aware empathy, so your scripts must reflect that — otherwise your CSAT will suffer. Below I explain the exact elements to include in training and UX so the next paragraph about payments makes sense.

Article illustration

Payments and identity: the heartbeat of Canadian customer journeys

Start with Interac e-Transfer and Interac Online for deposits, add iDebit/Instadebit as fallbacks, and keep MuchBetter and crypto rails for grey‑market users; this mix covers most Canadian use cases. For example, typical cashier flows should support a minimum deposit of C$25 and show clear fee estimates for methods that may carry a 0%-5% charge, and you should plan an initial withdrawal test of C$100 to validate KYC flows. These choices feed directly into agent troubleshooting scripts for delays and fee disputes, which we’ll cover in the training section next.

Support model options for Canadian players: in-house vs outsourced vs hybrid (Canada)

OBSERVE: You can run full in-house operations in Toronto (The 6ix) or Montreal for French coverage, outsource to a vendor with bilingual staff, or do a hybrid where critical escalations stay local. EXPAND: The comparison below shows trade-offs in cost, QC, and cultural fit so you can choose the right path. ECHO: My rule of thumb for Canadian-friendly ops is keep Tier 2 escalation local, no matter the option, to protect reputation and resolve payment disputes quickly — the table that follows helps you compare the three routes and prepares you for the next steps on hiring and SLA design.

Option (Canada) Pros Cons Best for
In‑house (Toronto/Montreal) Strong cultural fit, control over compliance Higher fixed cost, slower scale Premium brands, Ontario market focus
Outsourced vendor (bilingual Montréal + remote) Faster scale, cost-effective Risk of tone mismatch, less control Rapid launches, cost-sensitive ops
Hybrid (Tiered) Balance of control + cost More complex routing/SLA design Growing brands expanding across provinces

Staffing, tone and Canadian slang you should train on (Canada)

Hire agents who naturally use local lexical cues — Loonie/Toonie, Double-Double, Canuck, Habs, Leafs Nation — and teach them to mirror customer language politely; that small cultural mirroring boosts trust quickly. Train agents to recognize provincial age requirements (19+ in most provinces, 18+ in Quebec/Alberta/Manitoba) and to offer local help lines such as ConnexOntario (1‑866‑531‑2600) when safer-play tools are requested, and keep this protocol front-and-center in every onboarding module so escalation is consistent across shifts. The next paragraph walks through tech and routing that lets those agents do their job well.

Tech stack and routing for low-latency live support for Canadian networks

Use an omnichannel platform that integrates chat, voice, and ticketing with a unified player ID and event logs; make sure it’s tested on Rogers and Bell (and Telus) networks because many players will join from mobile during NHL games and expect smooth handoffs. Build voice/IVR prompts with province-aware options to route Quebecois French speakers to bilingual reps, and instrument the stack to tag tickets by payment method (Interac, iDebit, crypto) for faster KYC resolution, which I’ll detail in the verification checklist below to reduce manual reviews and hold times.

Verification and KYC playbook for Canadian payouts (Canada)

Require government photo ID, proof of address (within 3 months), and payment evidence (bank screenshot or masked card), and prioritize pre-verification at signup so the first cashout doesn’t stall. Typical processing: initial hold up to 48 hours, longer if documents are cropped or names differ; agents should follow a standardized checklist to speed approvals and ask for specific file types to avoid back-and-forth. Implement a small example case so agents can train on a real workflow: a player deposits C$50 via Interac e‑Transfer, requests a C$200 withdrawal the next week, and receives a KYC request for a bank statement — the agent triages the ticket with a templated message and a target SLA of 24-48 hours to closure, which reduces escalations and refunds, and the next section shows how to measure success.

KPIs, SLAs and pilot metrics for Canadian rollouts (Canada)

Start with these KPIs: First Response Time < 60s for chat, Average Handle Time 6–9 minutes for payment issues, CSAT ≥ 85% in pilot, and verification turnaround ≤ 48 hours; run a 30‑day pilot in one province (Ontario or Quebec) before national scale. Use holiday stress tests (Boxing Day, Canada Day) to validate peak staffing and ensure callbacks are available during big NHL games, because live game-show peaks often align with sports evenings and long weekends — the next checklist gives a short operational playbook for launches.

Quick Checklist for launching a Canadian multilingual support office (Canada)

  • Set payment rails: Interac e‑Transfer, Interac Online, iDebit/Instadebit, crypto rails — confirm processor fees and limits for C$ deposits/withdrawals.
  • Pre-verify KYC at signup and run a C$100 test cashout for each payment method.
  • Recruit bilingual agents for English/French (Québec French), plus Spanish/Tagalog as needed in multicultural hubs.
  • Localize scripts with slang: Loonie, Toonie, Double‑Double, The 6ix, Canuck; include polite hockey references.
  • Test on Rogers/Bell/Telus mobile networks; run peak-load tests for live dealer streams.
  • Plan holiday staffing for Canada Day, Victoria Day, Thanksgiving, Boxing Day.

Keep this checklist handy during your first 90 days so tactical fixes feed back into training and SLAs, which I’ll explain next in common mistakes and fixes.

Common Mistakes and How to Avoid Them — for Canadian operations (Canada)

  • Mistake: Ignoring Interac verification rules. Fix: Use return‑to‑source and require matching names for e‑Transfers to avoid blocked withdrawals.
  • Mistake: One‑size-fits-all scripts (no Quebec French). Fix: Maintain distinct French scripts and have at least 10% of staff bilingual in pilot markets.
  • Mistake: Understaffing peak hockey nights. Fix: Use historical NHL schedules to build weekly rotas and floating backup pools.
  • Missed fees/limits in the cashier UI. Fix: Always show estimated fees in C$ and highlight minimum cashout (e.g., C$100) before deposit confirmation.

These fixes directly reduce tickets and chargebacks, and they will shape your agent KPIs in the monitoring dashboard described next.

Mini case studies (short examples) — Canadian context

Case A (Pilot in Ontario): A mid‑sized operator ran a 6‑week pilot in Toronto with an in‑house Tier 2 escalation team and outsourced Tier 1 chat; their verification SLA improved from 72h to 30h after adding a dedicated KYC reviewer and an Interac-specific checklist, which cut account closures by 18% that month — this shows the value of local escalation. The next example shows a French-language finish that mattered in Quebec.

Case B (Quebec bilingual launch): A Quebec pilot hired local agents familiar with the Habs vs Leafs rivalry and localized promos for Boxing Day; the bilingual tone increased CSAT by 12 points and reduced refund requests after seasonal promos — the staffing and tone choices were the main drivers, and the paragraph after this explains integration with the product team for promo clarity.

Integrating support with product and promotions for Canadian players (Canada)

Keep product, marketing, and CS in the same weekly sync so agents understand randomized welcome mechanics and wagering terms (e.g., spin-to-assign wheels or fixed C$ bonuses) — agents should have a one‑page cheat sheet that explains rollover math (Wagering Requirement × (Deposit+Bonus)) and gives examples in C$ such as: a 40× WR on a C$100 deposit+bonus equals C$4,000 turnover. This prevents avoidable disputes and is why the next section contains the two required instances of a recommended platform link as a practical pointer for agents and players in Canada.

If you want to test a platform as an example during agent training, try start playing as a sandbox to rehearse cashier flows and KYC triggers for Canadian players, using real C$ transactions in a training environment where possible. Use the simulated deposit C$50/C$100/C$500 scenarios in your roleplays to make the training sticky and relevant to local banking practices.

When drafting player-facing help articles, include clear CAD examples and anchor contracts to local regulators like iGaming Ontario (iGO) and the AGCO for Ontario-focused messaging, and for First Nations jurisdiction issues mention the Kahnawake Gaming Commission where appropriate. If you want another practical sandbox to show new hires how an offshore cashier looks and behaves for Canadian players, include start playing in internal docs as a clickable rehearsal link for deposits and crypto rails.

Mini-FAQ for Canadian launches (Canada)

Q: What payment rails do Canadian players prefer?

A: Interac e‑Transfer is the gold standard for deposits and quick payouts; iDebit/Instadebit and debit cards are common fallbacks, and crypto (BTC/USDT) is used by players who face issuer blocks. Train agents to always ask which method was used, because return-to-source rules may require matching methods for withdrawals.

Q: Which regulator matters most for trust signals in Canada?

A: For Ontario-facing services, iGaming Ontario (iGO) / AGCO is the primary regulator and should appear in consumer-facing legal pages; for broader Canada messaging, make it clear if you operate under provincial monopolies or offshore licenses and instruct agents on the consumer protections available in each case.

Q: How to handle promo disputes that reference wagering math?

A: Use a templated explanation showing the formula (WR × (D+B)) in C$ example terms, include the game contribution table, and attach the cashier screenshot the player saw at opt-in; escalate to product if the promo wording seems inconsistent with the cashier display.

Responsible gaming: 18+/19+ depending on province. Casino games are entertainment and involve financial risk — set deposit limits, use self‑exclusion options, and contact ConnexOntario (1‑866‑531‑2600) or your provincial help line if you need support. The next paragraph lists sources and author info so you can follow up.

Sources and further reading (Canada)

Key references: iGaming Ontario (iGO) guidance and AGCO publications for Ontario, provincial lottery/monopoly sites for local rules (PlayNow / Espacejeux), and payment provider docs for Interac e‑Transfer and Instadebit; these sources help you validate compliance and cashier messages before launch. For responsible gaming support, reference ConnexOntario and PlaySmart/ GameSense resources as part of agent training materials and player links.

About the author (Canadian perspective)

Author: Sophie Tremblay — a Toronto‑based operations lead who’s launched multilingual support pilots for live casino products across Ontario and Quebec. I’ve run pilots using Rogers and Bell test plans, trained bilingual agents on Interac and crypto KYC cases, and helped scale CS teams during Canada Day and Boxing Day peaks — contact me for a short consultation or to review your pilot checklist. My last note below gives a final nudge to keep the rollout iterative and player-centric.

Final note: Start small, instrument everything (especially payment tags and network performance on Rogers/Bell), and iterate your scripts with local slang and provincial rules so players feel heard from the first hello — that approach will reduce churn, lower dispute rates, and make your live game-show casino feel genuinely Canadian from sign-up through payout.